Firstly, we want to thank you for booking or considering traveling with Egypt United Tours Services as it is always such an honor to add names to our list of our satisfied customers. When we are conducting official business dealings, there are always a couple of terms and conditions developed to govern the aspects of our agreement with you.
The moment you book any of our Egypt Tours Packages, you will be expected to accept and agree to all the terms of service mentioned at our Company Official Website, so make sure you go through them very carefully.
We would like to clarify the situation that the person who makes an online or telephone reservation must meet the following requirements:
We need specific information from you in order to complete all of your reservations, considering the following points:
As a result, you will receive your entire final travel itinerary from us. The itinerary will be directly connected to your domestic flight schedules, as well as a catalog of your hotel and Nile Cruise special accommodations based primarily on the travel plan you have booked and paid for.
If we encounter a problem, it is our duty and obligation to fix the situation and repair the error made.
However, if the mishap is yours and yours alone, such as providing inaccurate information in the list of our criteria, you must incur any extra costs related to fixing the fault.
To avoid any potential mistakes, please revise the information you give us more than once. This is done since it will be imperative and relevant on your significant part to review the final travel itinerary we send you, along with all the relevant details of the domestic flights and accommodation. Hence in case of any mistakes, we have enough chance to resolve them; alternatively, you may find potential problems in Egypt while on your trip.
We accept PayPal Payment with 3% service charges for PayPal Company.
You can also transfer us the deemed necessary amount via our Company bank account or Western Union.
You might just simply select the most convenient and comfortable payment choice for you.
To take steps to ensure that you are trying to confirm a reservation with us, a deposit of 50% of the total tour package cost must be submitted to our company account.
Once we receive and confirm your deposit, we send you a confirmation number for your trip. Then it becomes our responsibility to confirm your trip booking process according to the required date of the chosen tour, the number of traveling members, and of course, the tour package selected.
Please note that booking should be started as early as possible to ensure the availability of the selected tour.
The deposit will count as the first payment and will be estimated based on:
The remaining 50% should either be paid in advance or on your arrival by cash to our tour guide. He will give you an official receipt from "Egypt - United Tours Services" with the Balance amount, your group name, dates of your trip, trip confirmation No, and the official seal of our travel agent.
All Rates and Tour Package Prices mentioned in US Dollar per person in Double Occupancy, please check our Egypt Tour Rates Policy.
For Tours that include flights, we require a down payment of 75% in advance before you arrive in Egypt. For payments through Western Union bank and Bank Transfers, no extra charges are added in case of prepayment.
The amount remaining should be cleared upon arrival, either through PayPal with a 3% additional fee or directly by cash.
Domestic: We give you the estimation of the prices and timings. Note that it may change if there is a request to change your package.
International: We will book the tickets at the scheduled time.
We only require 25% as a deposit and you are free to pay the estimated balance amount to your local tour guide on arrival. You can pay in any currency you wish (USD, CAD, JPN, INR, AUD, etc., all are accepted). Payment through PayPal payment is also allowed in our policy, but it requires an extra 3% charge for the PayPal company. Payments through Western Union or via Bank Transfer require no extra charge.
For On-shore Excursions, we require 50% of the total tour cost to be deposited through Paypal with an extra 3%. Payments through Western Union or via Bank Transfer require no extra charge.
Your deposit can be completed on your arrival by Cash or with an additional 3% through Paypal as per the remaining amount.
Policy 1: For packages, Nile cruises, and hotels
Policy 2: For shore excursions and sightseeing
Our company is an agent for the customers regarding the mode of transport and will not assume any liability for injury, loss, damage, accidents or delay in their property due to the following causes.
We do not bear any responsibility for additional expenses.
We try to satisfy our customers if they place any special requests at the time of booking. But it is not a part of the contract, and the company will not guarantee it. We are not liable to inform the customer if we cannot confer to their requests. The company will not accept any bookings based on the fulfillment of the recommendations.
To assure your special request, you should inform Egypt United Tours Services about your requests right from the first time you contact us. We will thoroughly discuss it with you and see if it's possible or not for your safety. After we see it's possible, we then finalize all the details and arrangements that concern your special request and send the completed itinerary to you for final confirmation.
While booking your tour, you will find it very easy and flexible to book the tour you select. You may need to make some necessary changes to the initial itinerary to fit your requests more. We will discuss every option we have in details with you to arrange the best tour you deserve.
You can leave it on us and let our operation department know about all the requirements you have. If you would like to add or wish to remove anything, the operation department will inform you if it is a good choice or if it could affect any part of your tour itinerary. Our team will check the availability, the rates and offer the best possible tour you can ever imagine.
If tourists want to cancel their booking with our agency, we request them to inform us as early as possible since we are dealing with many clients. When the client has decided to cancel their booking with us, we ask for a detailed email from their side to us mentioning the reason for the cancellation of their booking.
Egypt United tours offer their customers flexible cancellation policies if the government issue a travel warning from their country to their destination. In such cases, we refund the tour package amount in travel credit and voucher you can use in your future journeys within the next 12 months. However, you will be charged for the flight cancellation according to their terms. We have adapted our cancellation policies for your convenience.
For any tour that includes a domestic flight, the flight cancelation fees will be applicable according to the time of booking and will be treated separately.
All the refunds will be sent to the bank account used for payments. In case of any issues or emergencies, or problems in the refund process, we wish you to cooperate with us and contact us immediately so we can look into the matter and settle everything as soon as possible.
We apologize for any delays in advance, during peak seasons or work hours, and any other inconveniences that might be caused to you. We have always been trying to do our best to handle every client. We hope to earn your trust in us for us to make the trip worthwhile.
Customers are not obliged to tip the staff for their services, but they can express their satisfaction with tips as they see fit.
Egypt United Tours Services will efficiently solve any complaints you have while you are at the destination swiftly. Kindly contact our customer care manager while on the tour Mr. Sobhy Fathy Mobile +201010641119 if the problem persists. You can write to our CEO Mr. Hamad Fathy directly and he will solve any problem smoothly which will definitely satisfy your needs CEO@egyptunitedtours.com .
Client booking with the company indicates that they have read and accepted all terms and have agreed to abide by them.
Wishing you a wonderful vacation in Egypt